Find where your money is leaking.
28 yes/no questions across the six places small businesses most commonly leak time and revenue. Takes about ten minutes. The category where you said no the most is usually where the biggest fix is hiding.
How to use it:
- Click each question. Yes = you do it consistently. No = you don't, or you're not sure.
- Don't overthink. If you have to look it up, the answer is probably no.
- Your tally and category breakdown stay live at the bottom of the page.
- Nothing is saved or sent anywhere. This page runs entirely in your browser.
How leads and customers actually reach you — and what slips through.
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Can a customer reach you, leave a clear message, or take a next step outside business hours?
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Do most calls during business hours get answered within three rings?
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Is there one place — one inbox, one app, one sheet — where every customer message ends up?
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Do you typically respond to customer inquiries within four business hours?
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Do you know how many leads you missed last week (calls, emails, walk-ins)?
Calendar discipline. Empty slots and surprise cancellations are pure margin loss.
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Do customers get an automatic confirmation when they book or order?
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Do customers get a reminder before their appointment or pickup?
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Do you have a written policy for no-shows or late arrivals?
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Can you tell at a glance who's coming in tomorrow, without scrolling through messages?
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Do you charge a deposit or hold for higher-risk bookings?
Time between work-done and money-in. The longer it sits, the more it leaks.
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Are quotes and invoices sent the same day the work is done or quoted?
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Do customers have at least three ways to pay you (in-person, card-on-file, online)?
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Do you know your current outstanding (unpaid) balance without doing math?
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Do you have a written policy for late payments?
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Have you been paid on time for at least 80% of invoices in the last 90 days?
What you have, what you sell, and how reliably you deliver it.
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Can you check what's in stock without physically counting?
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Have you avoided a “we're out of that” moment in the last 30 days?
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Do you know the top five things you sell or do, ranked by revenue?
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Have you written down the steps for delivering your most common service?
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Could a new hire follow your written process to handle a routine job?
How new customers find you — and whether your name shows up where it should.
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Do you ask for a Google review after every customer interaction?
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Has your Google review count gone up in the last 90 days?
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Are your business hours, address, and services current and consistent on Google, your website, and Facebook?
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Do you know where your last five new customers came from?
What you pay for, who else can run things, what happens when you take a week off.
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Do you know your monthly recurring software and subscription spend?
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Are you confident every recurring charge on your card is for something you actively use?
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Could the business run for a week without you?
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Have you trained at least one other person to handle customer escalations?
Your category-by-category breakdown will appear here once you start answering.
By category
- Customer flow —/5
- Scheduling & no-shows —/5
- Billing & payments —/5
- Inventory & operations —/5
- Marketing & visibility —/4
- Tools & resilience —/4
Pick the category where you said no the most. That's the one to fix first — not because the others don't matter, but because the biggest dollar leak almost always lives in the worst category, and one fix usually changes more than one number.
If you want to skip the figuring-out part, send me an email. Tell me which category was your worst and one line about your specific situation. I'll send back one or two things I've actually seen work for that category — no calendar invite, no signup form, no "let's hop on a call." Just a real reply with real ideas.
chrismoore044@gmail.com · Chris Moore · Grudged · Henderson, NV